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CONTACT INFORMATION

We love to hear from you on our customer service, products, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

support@lblyxir.com

7D*24H Customer survice

FAQ

Do you ship overseas?

We ship to most countries around the world! Proceed to our checkout page and you will be able to select your country/region when you enter your address.

About shipping time?

Our usual time to prepare a package is 1-5 working days, the time it takes for packages to be shipped around the world varies slightly. Please check our shipping page for details

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

I have a discount code, how can I use it?

You can add a discount code on the checkout page or in your shopping cart.

Can I view or pay for my order in another currency?

We accept payment by most major credit cards and PayPal.

Our prices are listed in US dollars, you can also use our website's currency converter to view the currency you wish to view. And you can pay in your local currency and your bank/credit card or PayPal will automatically convert the price for you.

I like your products. How often do you release new products?

We release new arrival and products every week! You can stay up to date on our releases by signing up to our Newsletter at the bottom of this page.

What should I do if the product I like is out of stock?

You can add the products you like to your wish list first, and we will contact you through the email you left when the products are restocked.

Can I amend and cancel my order?

You can notify us to modify or cancel the order within 12 hours after placing the order. Orders cannot be canceled after 12 hours.

For orders containing handmade products, we cannot cancel the order once it is placed.
This will allow us to pack your order efficiently and minimize errors. It is recommended to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.

However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

What if I haven't received my product 60 days after placing my order?

We usually take 1-5 days to process an order. We aim to ship all items on time, but in rare cases it may take longer. Any order not received within 8 weeks is eligible for a full refund or reshipment

Collaborate with LBLYXIR?

We're always on the lookout for creative folks to partner with. Whether you're an artist, influencer, blogger or scrapbooker - if you love our products and have unique creative inspiration, we'd love to collaborate!

Product reviews - Send us your thoughts on our latest releases and we'll feature your honest reviews.

Sponsored posts - Work with us on sponsored content for your social channels and blog.

Inspiration - Show your followers how to use our supplies in your journal/scrapbook creation

Store discounts - Partner exclusives and codes for your community.

To discuss opportunities, please email us(info@lblyxir.com) your name, website/channel, project ideas. We're excited to empower more creatives!

Let's get crafting, creating and collaborating together! Partnering is a great way to introduce our supplies to new audiences. We appreciate any influencers helping spread love of art and journaling.